Program details
Program details
Learn more about how the SmartFlex Rewards Program works.
Learn more about how the SmartFlex Rewards Program works.
Equipment
Equipment
Required home equipment
Required home equipment
As noted in the SmartFlex Rewards Program's eligibility criteria, a heat pump and/or central air conditioning is required to participate in the SmartFlex Rewards Program.
When you apply for the SmartFlex Rewards Program (or install a thermostat that is pre-enrolled in the program), your thermostat will check that it is connected to eligible equipment. If your equipment is ineligible, you will receive an email informing you that your application cannot be approved.
As noted in the SmartFlex Rewards Program's eligibility criteria, a heat pump and/or central air conditioning is required to participate in the SmartFlex Rewards Program.
When you apply for the SmartFlex Rewards Program (or install a thermostat that is pre-enrolled in the program), your thermostat will check that it is connected to eligible equipment. If your equipment is ineligible, you will receive an email informing you that your application cannot be approved.
What is central air conditioning?
Central air conditioning is a system that cools your home using a central unit that blows cold air from vents and ducts. Central air conditioning does not include an air conditioning unit that sits in your window, or a unit that is mounted on your wall or floor.
Central air conditioning is a system that cools your home using a central unit that blows cold air from vents and ducts. Central air conditioning does not include an air conditioning unit that sits in your window, or a unit that is mounted on your wall or floor.
What is a heat pump?
A heat pump is a device that can be used to both heat and cool spaces, and is highly energy efficient. It works by transferring heat from one space to another rather than generating its own heat. Heat pumps can resemble central AC units. If you are unsure if your device is a heat pump, check your manufacturer's label/manual.
A heat pump is a device that can be used to both heat and cool spaces, and is highly energy efficient. It works by transferring heat from one space to another rather than generating its own heat. Heat pumps can resemble central AC units. If you are unsure if your device is a heat pump, check your manufacturer's label/manual.
Installation
Installation
Installing a smart thermostat can seem daunting, but in most cases it's fairly simple, and there are plenty of resources to help.
How-to videos and step-by-step instructions for getting your thermostat up and running for each thermostat brand are available below.
Installing a smart thermostat can seem daunting, but in most cases it's fairly simple, and there are plenty of resources to help.
How-to videos and step-by-step instructions for getting your thermostat up and running for each thermostat brand are available below.
Manufacturer
Manufacturer
How-to video
How-to video
Step-by-step instructions
Step-by-step instructions
Nest
Nest
ecobee
ecobee
Sensi
Sensi
Honeywell Home TCC
Honeywell Home TCC
Creating a schedule
Creating a schedule
Programming your smart thermostat means creating a schedule that automatically heats or cools your home when you need it to. This not only saves time, but also can save you money on your energy bills.
During SmartFlex Events, the program’s adjustments keep you within three or four degrees of your programmed temperatures — so having a schedule that reflects your comfort needs ensures your temperatures don't drift too far from your ideal temperatures during events.
If you are on a Time of Use rate, setting a schedule will help you optimize your heating and cooling against the peak periods of your rate.
Programming your smart thermostat means creating a schedule that automatically heats or cools your home when you need it to. This not only saves time, but also can save you money on your energy bills.
During SmartFlex Events, the program’s adjustments keep you within three or four degrees of your programmed temperatures — so having a schedule that reflects your comfort needs ensures your temperatures don't drift too far from your ideal temperatures during events.
If you are on a Time of Use rate, setting a schedule will help you optimize your heating and cooling against the peak periods of your rate.
Manufacturer
Manufacturer
How-to video
How-to video
Step-by-step instructions
Step-by-step instructions
Nest
Nest
ecobee
ecobee
Sensi
Sensi
Honeywell Home TCC
Honeywell Home TCC
Troubleshooting
Troubleshooting
If you’re having trouble with your thermostat, or have questions about installation or use, contact your manufacturer’s customer support or review these troubleshooting resources.
If you’re having trouble with your thermostat, or have questions about installation or use, contact your manufacturer’s customer support or review these troubleshooting resources.
Manufacturer
Manufacturer
Contact information
Contact information
Troubleshooting resources
Troubleshooting resources
Nest
Nest
ecobee
ecobee
877-932-6233
877-932-6233
Sensi
Sensi
888-605-7131
888-605-7131
Honeywell Home TCC
Honeywell Home TCC
800-468-1502
800-468-1502
800-468-1502
Support
Support